Shipping policy

Shipping Policy

Last updated: 02/24/2026

Thank you for shopping with Soonea. We are committed to delivering your order as quickly and efficiently as possible. Please review the information below regarding our shipping process.

Order Processing Time

All orders are processed within 1–3 business days (Monday–Friday, excluding holidays).

Once your order has been processed, you will receive a confirmation email with tracking information.

During peak seasons or promotional periods, processing times may be slightly extended.

Shipping Time & Delivery Estimates

We proudly ship worldwide.

Estimated delivery time:

Standard Shipping: 5–12 business days

Delivery times are estimates and begin once the order has been shipped, not when the order is placed.

Please note that shipping times may vary due to factors outside our control, including customs processing, carrier delays, weather conditions, or high demand periods.

Tracking Your Order

Once your order ships, you will receive an email with your tracking number.

Tracking information may take 2–5 business days to update in the carrier’s system.

If you have not received tracking details within 5 business days of placing your order, please contact us at info@soonea.com.

Shipping Carriers

We work with trusted global logistics partners to ensure reliable and efficient delivery.

Carrier selection varies depending on destination, shipping method, and package size.

Incorrect Address Information

Please ensure that all shipping information is correct at checkout.

If an order is returned due to an incorrect or incomplete address provided by the customer, the customer may be responsible for additional shipping fees.

Lost or Stolen Packages

Soonea is not responsible for packages marked as delivered by the carrier.

If your package appears to be lost in transit, please contact us at info@soonea.com and we will assist you in filing a claim with the carrier.

Delays

While we strive to meet all estimated delivery windows, delays may occasionally occur due to customs processing, carrier issues, or unforeseen circumstances. We appreciate your patience and understanding.